Welcome to Major and Mrs Holt's Battlefield Guide Books and Battlefield Maps

Customer Services

 HOW DO I MAKE A PURCHASE?

1. Once you have found an item you would like to purchase, simply select the options and click on the button ‘ADD TO BASKET'.

2. You can review the items in your shopping basket by clicking the 'MY BASKET' link at the top of the page.

3. You can use the “Remove Item” icon (next to subtotal) to delete items from your shopping basket.

4. On the Shopping Basket page, select your delivery country from the drop down menu in the “ESTIMATE DELIVERY” section to obtain the shipping costs. Then select your DELIVERY METHOD.

5. Finally, click on 'PROCEED TO CHECKOUT' to complete your order.

 

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You will need to register with us to track your orders and review old purchases. Also, you can save your address so you can shop quicker next time you wish to make a purchase with us. It is very easy to create an account with us: Simply click on “LOG IN” and then click on the button “CREATE AN ACCOUNT

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept MasterCard, Maestro, Visa, Visa Debit, American Express, Solo and Paypal. 

Please note that we do not accept any other methods of payment apart from those listed above.

 

IS IT SAFE TO USE MY CREDIT CARD ONLINE?

We take Data Protection very seriously. We use Paypal to process online transactions.  Secure Socket Layer (SSL) technology is used to make sure your shopping is safe and secure. This encryption technology protects the data you send over the internet. For more details regarding security, please read our Privacy Policy. 

 

IS MY PERSONAL INFORMATION KEPT PRIVATE AND CONFIDENTIAL?

Rest assure, your personal information will be kept PRIVATE and CONFIDENTIAL and at no point will we rent, disclose or sell any information.

We will need to know your name, mailing address and email address. Also, when processing your order online we will need your billing address and shipping address, telephone number (in case we need to contact you).

 

IS MY PACKAGE INSURED?

All the items we ship are insured whilst in transit from us to the provided shipping address. Once your items have been delivered to the specified delivery address and signed for, they are not longer insured.

If your box is damaged upon arrival, you can refuse the delivery. We recommend you let us know straight away. 

 

HOW CAN I TRACK MY ORDER ON-LINE?

Once we have shipped your order, you will receive an e-mail confirmation of your shipping details.

You will be able to view and track the status of your shipment by signing in and selecting “MY ACCOUNT”, followed by “MY ORDERS”.

 

CAN I CHANGE MY SHIPPING ADDRESS ONCE MY ORDER HAS BEEN DISPATCHED?

Unfortunately we are unable to redirect orders once your items have been dispatched. Therefore, please make sure you provide a suitable shipping address for the delivery.

 

HOW DO I RETURN, CANCEL OR EXCHANGE AN ITEM? 

If you wish to cancel your order:

(a) you can notify us by email to battlefields@guide-books.co.uk before we have despatched the goods to you; or
(b) where goods have already been despatched to you, by returning goods to us in accordance with below.

You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.

Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.

The rights to return the goods to  will not apply in the following circumstances: - in the event that the items has been used.

This does not affect your statutory rights.

Please return items to:

T & V Holt Associates
Battlefield Guide Books & Maps
Oak House
Woodnesborough
Sandwich
Kent
CT13 0NJ
United Kingdom

 

ABOUT DELIVERY

Delivery is charged according to the packed weight of the parcel plus packaging.

You will be provided with the actual cost of delivery on the basket page before you complete the checkout process.

You can request a quote by completing the "Estimate Delivery" form here.

For example, delivery within the UK

Standard UK Delivery for 1 map (up to 7 working days) - £0.75

 Standard UK Delivery for 1 book (up to 7 working days) - £3.50 

For example, delivery to Europe

Standard  Delivery for 1 map - £3.00

 Standard Delivery for 1 book  - £7.00 

Your order will be delivered within 14 working days. Please, let us know your delivery experience. 

Delivery to Rest of the World - SHIPPING WORLDWIDE

USA for 1 book - £12.50

Rest of the World for 1 book - £12.50